Refund policy

Return & Refund Policy

The Bounty Basket Co. (a Go-To Gifting, LLC brand)

Every basket we send is assembled by hand and contains perishable food, and in many cases wine, champagne, or spirits. Because of this — and because of the laws that govern shipping alcohol and food — all sales are final and we are unable to accept returns.

That said, we stand behind every gift we send. If something arrives damaged, defective, or incorrect, we will make it right. Please read on for how.

Damaged, defective, or incorrect orders

Please inspect your order as soon as it arrives. If your basket arrives damaged in transit, is missing an item, contains a broken bottle, or isn't what you ordered, contact us at hello@thebountybasket.co within 7 days of delivery and we'll take care of it.

To help us resolve it quickly, please include:

  • Your order number
  • A photo of the damaged or incorrect item
  • A photo of the outer shipping box, if the damage happened in transit

Once we've reviewed it, we'll send a replacement or issue a refund — your choice. There's no need to send the original basket back.

Cancellations and address changes

If your order hasn't shipped yet, we can usually cancel it or update the delivery address at no charge. Email hello@thebountybasket.co as soon as possible with your order number.

Once an order has shipped, we're unable to cancel it, reroute it, or change the delivery address.

Refused, undeliverable, and returned shipments

Deliveries containing alcohol require an adult 21 or older to be present and to show valid ID at the time of delivery. If no one is available to sign after the carrier's delivery attempts, the package will be returned to us.

If a shipment is refused at the door, returned by the carrier, or cannot be delivered for any of the following reasons:

  • No eligible adult available to sign for an alcohol delivery
  • An incorrect, incomplete, or undeliverable address provided at checkout
  • The recipient refuses the package
  • The package goes unclaimed at a carrier pickup location

…we will issue a refund for the merchandise total only, less all shipping charges incurred in both directions — the original outbound shipping and the cost of returning the package to us. These carrier costs are charged to us whether or not the gift is delivered, so we are unable to refund them.

Perishable items in a returned shipment cannot be resold and may be deducted from the refund where the basket cannot be restocked.

Unauthorized returns

Because we do not accept returns, packages sent back to us without prior written authorization from our team cannot be accepted, refunded, or returned to sender. Please contact us before sending anything back so we can help you find the right solution.

Exchanges

We are unable to offer exchanges. If your order arrived damaged or incorrect, see Damaged, defective, or incorrect orders above — we'll replace it.

Non-returnable and non-refundable items

The following are final sale and cannot be returned or refunded except in cases of damage, defect, or shipping error:

  • Alcohol of any kind, including wine, champagne, and spirits
  • Perishable goods, including food, chocolate, cheese, and fresh items
  • Personalized, engraved, or custom-assembled products
  • Personal care and spa items
  • Gift cards

Refunds

When a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed your refund was approved and you still haven't received it, please contact us at hello@thebountybasket.co

Questions

We're always happy to help. Reach us at hello@thebountybasket.co.

Sending joy in a box since 2014.