Shipping FAQs

The Bounty Basket Co.

Standard shipping & fulfillment

A Bounty Basket makes a wonderful last-minute gift — especially if you need to overnight something. We process and ship orders placed before 3pm PST / 6pm EST, Monday through Friday, which means your order can go out the same day you place it.

We ship on our carriers' schedules, which do observe some holidays. We're unable to deliver on Sundays. Same-day delivery is available only within Ventura County on business days.

Can I choose a delivery date?

Yes. You'll see a calendar at checkout where you can pick your delivery date and view the shipping cost for each option before you pay.

What shipping options do you offer?

Ground, 3-day, 2-day, and Overnight.

How much does shipping cost, and how is it calculated?

Shipping depends on three things: the size and weight of the basket, the delivery service you choose, and where it's headed. Ground shipping on our featured baskets typically runs $8.85–$29.95, though larger or heavier gifts can exceed that range.

To see your exact cost, head to checkout and select a delivery date from the calendar — each date shows its own price. Overnight delivery to the East Coast on a Saturday will be your priciest option; ground is always the most economical.

If the arrival date isn't important to you, don't select one and we'll send your gift out within 24 business hours via ground.

How fast can my gift get there?

Order before 3pm PST Monday through Friday and your basket ships that same day, which means it can arrive as early as tomorrow.

Overnight shipping is guaranteed. If an overnight order doesn't arrive on time, we'll refund your shipping cost in full.

Overnight is the only service we can guarantee. We always ship in time for the arrival date you've requested, but carriers occasionally experience delays from weather or other circumstances outside our control. For that reason we can't guarantee arrival on the exact date selected, or offer refunds for late arrivals on non-overnight services. Delays are rare — and your gift will always leave our warehouse on schedule.

Does someone need to sign for the delivery?

Yes, if your basket contains alcohol. Most of our baskets include wine, champagne, or spirits, and those require an adult 21 or older to be present and show valid ID at delivery. Baskets without alcohol require no signature.

We recommend shipping to an address where an adult will be present during the day. Offices and workplaces are a great choice — our boxes are unbranded, so no one will know what's inside until your recipient opens it.

What if no adult is available at delivery?

Our carriers (UPS and Golden State Overnight) will make up to three delivery attempts. After that, the package is held at the nearest facility for pickup. If no one collects it, the package is returned to us.

When that happens, we'll refund the merchandise total less all shipping charges incurred in both directions — the original outbound shipping and the cost of returning the package to our facility. You also have the option to have the basket reshipped; we'd simply collect the new shipping cost. We'll reach out once the package arrives back with us to talk through your options.

What if my package can't be delivered?

If a package is undeliverable — the carrier can't locate the address, an inaccurate or incomplete address was provided, or delays occur from weather or other events beyond our control — it will be returned to us.

As above, we'll refund the merchandise total less all shipping charges in both directions, deducted from the refund applied to your original payment method. Reshipping is always an option, and we'll contact you to arrange it.

What if I entered an incorrect or incomplete address?

If our carrier flags an address, we'll email you right away. We'll hold the package until we hear back from you, which may mean it can't ship by your requested delivery date. Please check your email after ordering — including your spam folder, since our messages sometimes land there.

If the package has already shipped, we can ask the carrier to update the address after the fact. Where that's possible, an additional charge may apply, and we'll let you know.

Where can't you ship alcohol?

We're unable to ship alcohol internationally, or to PO Boxes, military addresses, Puerto Rico, or other US territories. Baskets without alcohol can be delivered to post offices and military addresses.

Due to state liquor laws, we cannot ship baskets containing alcohol to Utah. A handful of other states have partial restrictions — see the full list [here].

What if I order something you can't ship to my recipient's state?

You'll receive an email notification and a full refund within 2–7 business days. We'll also gladly extend a discount on a future order for the trouble.

How do I find my tracking info?

Tracking is emailed to you once your order ships. Orders placed before 3pm PST Monday–Friday should have tracking by 5:30pm PST that day; orders placed after 3pm PST will have tracking by 5:30pm PST the next business day.

If you haven't received tracking yet, your gift most likely hasn't shipped. Orders placed well in advance are held until it's the right time to send them — an order placed October 1st for an October 31st arrival will sit with us for a few weeks so your gift doesn't turn up early.

What if the gift is going to a hotel or hospital?

Please include the name of the hotel or hospital and your recipient's room number if you have it. That gives us the best chance of a smooth delivery.

Is my name, the price, or an invoice included?

No. Your recipient receives the basket in an unbranded box with a greeting card carrying exactly what you wrote in the special message field at checkout. If you'd like them to know who sent it, include your name on the card — or stay anonymous and let them wonder.

How do you pack your baskets?

By hand, usually the same day they ship, so only the freshest products go out the door. Each basket is shrink-wrapped in clear plastic to hold its presentation, then boxed using an Instapack expanding foam system so it arrives looking exactly as it did when it left us.

Will my basket look like the photo?

We work hard to make sure it does. Occasionally we run out of an item — especially around the holidays — or a supplier discontinues something without notice. In those cases we substitute a similar item of equal or greater value.

Very rarely, something arrives jumbled or broken. If you're unhappy with the presentation or the condition of any item, please contact us and we'll send replacements right away. See our Return & Refund Policy for full details.

Special requests

We love making gifts as personal as possible, and we'll entertain special requests within reason. We've tracked down hard-to-find tequilas and wines, and we're equally happy doing something simple like tucking in a photo of your recipient's favorite celebrity. Just ask and we'll see what we can do.

Terms and conditions

Please read our terms and conditions [here]. Using this website and checking the 'agree' box when you place your order means you accept them. We follow all applicable local and state laws when shipping our baskets, and we do not sell or ship alcohol to minors — the law prohibits minors from sending or receiving wine, champagne, and spirits.

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Questions? We'd love to hear from you. hello@thebountybasket.co · 844-446-2443

Sending joy in a box since 2014.